BAE SYSTEMS Regional Aircraft, provides a global network of Customer Engineers providing operators with a single point of contact to handle the vast array of technical and operational issue that the customer raises. Often referred to as the Customer Interface, this technical help desk activity has the task of project managing across the whole support organisation to resolve day-to-day technical issues and to follow up where necessary with customer visits.
- The Customer Engineering help desk is the first point of contact for all technical enquiries, encompassing maintenance publications to trouble shooting discrepancies on the aircraft and its systems. The help desk team of Engineers provides a broad practical experience of each of the BAE SYSTEMS regional aircraft types. 24 hour AOG support is provided. Periodic visits are made for the ongoing co-ordination of each Customer's technical support.
- Onsite troubleshooting assistance: Customer Engineers are available to provide onsite troubleshooting assistance.
- All Operator Messages: these are urgent messages sent to all operators to highlight important information, such as priority inspections and significant developments in the fleet.
- Service Information Letters; these are available to all customers and provide technical information. They cover reported problems, corrective actions, routine inspection and notification information.
Customer Technical Support is supported by the In-Service Engineering team, which provides back up on those occasions when Customer enquiries need more in-depth research or analysis. In addition, the team provides the technical governance necessary to ensure that all engineering solutions offered support the continued safe operation of our fleet. The continued airworthiness of the fleet is a major part of our remit and we are wholeheartedly committed to the task.
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